Refund, Cancellation & Grievance Policy

1. General Policy

Text2India, managed and operated by HOTSPOTHUB TECHNOLOGY (OPC) PRIVATE LIMITED, provides digital communication and messaging services, including Bulk SMS, RCS Messaging, WhatsApp Business services and other related digital communication solutions.

Payments for Text2India services may be made through the PhonePe Payment Gateway or other authorized payment methods.

This policy explains the procedure for service cancellation, refund requests and customer grievances.

2. Refund Request Period

Customers may initiate a refund request within 7 working days from the date of the successful payment/transaction.

Refund requests received after 7 working days may not be considered, except where the company determines that an exception is appropriate.

3. Refund Eligibility

A refund may be considered in the following circumstances:

• Payment has been successfully deducted but the purchased service or credits could not be delivered due to a technical issue.
• Duplicate payment has been made for the same service or transaction.
• Payment has been received but the corresponding service cannot be provided due to an issue attributable to Text2India.
• Any other genuine case approved by the management of HOTSPOTHUB TECHNOLOGY (OPC) PRIVATE LIMITED.

All refund requests are subject to transaction verification and company approval.

4. Refund Approval & Processing

After receiving a refund request, Text2India will verify the payment and service-related details.

Once the refund request is successfully approved, the refund will be processed and completed within 7 working days from the date of successful refund approval.

The time required for the refunded amount to be credited to the customer's bank account, card or original payment method may additionally depend upon the customer's bank, card issuer or payment service provider.

5. Cancellation of Services

Customers may request cancellation of a service by contacting Text2India through the contact details provided in this policy.

Cancellation requests should preferably be submitted before the purchased service, credits, subscription or messaging balance has been utilized.

Cancellation of a service does not automatically guarantee a refund. Any refund will be subject to verification, eligibility and approval under this policy.

6. Non-Refundable / Used Services

The following services or amounts may generally not be eligible for refund once utilized:

• SMS credits already consumed or delivered.
• RCS messages or credits already utilized.
• WhatsApp messaging services or credits already consumed.
• Completed messaging campaigns.
• Activated subscriptions or services that have already been used.
• Services that have already been delivered or completed.

Any unused balance may be considered for refund where applicable and subject to company approval and the applicable service terms.

7. Refund Request Procedure

For initiating a refund, customers should contact the designated contact person or customer support team and provide:

• Customer/Business Name
• Transaction ID / Payment Reference Number
• Date of Payment
• Amount Paid
• Service Purchased
• Reason for Refund
• Registered Mobile Number
• Registered Email ID

The company may request additional information where reasonably necessary to verify the transaction and refund claim.

8. Grievance Redressal

For any grievance, complaint, service-related issue, cancellation request or refund-related matter, customers may contact the designated representative of Text2India.

• Grievance / Contact Person: Binod Patra
• Designation: CRM & Admin Head
• Contact No.: 8249544379 / 7894120229
• Email: care@text2india.co.in
• Additional Email: binod.patra@text2india.com

All genuine grievances will be reviewed by the concerned team, and reasonable efforts will be made to resolve the matter at the earliest possible opportunity.

9. Grievance, Cancellation & Refund Process

10. Unauthorized or Suspicious Transactions

In case of an unauthorized, fraudulent or suspicious transaction, Text2India reserves the right to investigate the transaction before approving any refund.

Customers are advised to report such transactions as soon as possible using the contact details provided below.

11. Payment Gateway

Payments for Text2India services may be processed through the PhonePe Payment Gateway. The availability, processing and settlement of payments may be subject to the terms and conditions of the payment gateway and the customer's respective bank/payment provider.

12. Policy Amendments

HOTSPOTHUB TECHNOLOGY (OPC) PRIVATE LIMITED reserves the right to modify, amend or update this Refund, Cancellation & Grievance Policy from time to time.

Any updated policy will become effective upon publication on the Text2India website.