Return Policy

Text2India provides digital communication and technology services, including Bulk SMS, RCS Messaging, WhatsApp Business services and other digital services. Since these are primarily digital and service-based products, physical returns are generally not applicable. However, customers may raise a return, cancellation or service-related request within 7 working days from the date of purchase or successful transaction.

1. Return Policy

Text2India provides digital communication and technology services, including Bulk SMS, RCS Messaging, WhatsApp Business services and other digital services. Since these are primarily digital and service-based products, physical returns are generally not applicable.

However, customers may raise a return, cancellation or service-related request within 7 working days from the date of purchase or successful transaction.

2. Eligibility

A return or service-related request may be considered in cases where:

• The purchased service could not be delivered due to a technical issue attributable to Text2India.
• The customer has been charged for a service that was not successfully provided.
• A duplicate payment has been made.
• There is a genuine service-related issue requiring cancellation or resolution.

All requests are subject to verification and approval by Text2India.

3. Return / Cancellation Process

Customers must contact Text2India within 7 working days of the transaction and provide the relevant payment and service details.

After receiving the request:

1. The transaction and service details will be verified.
2. The request will be reviewed by the concerned team.
3. If the request is approved, the applicable return/refund process will be initiated.
4. An approved refund will be completed within 7 working days from the date of successful refund approval.

The actual crediting time may depend on the customer's bank or payment service provider.

4. Non-Returnable Services

Services or digital credits that have already been successfully used or consumed are generally not eligible for return, including:

• SMS credits already consumed.
• RCS credits/messages already utilized.
• WhatsApp messaging credits/services already consumed.
• Completed campaigns.
• Activated and utilized subscriptions or digital services.

5. Contact for Return Requests

Contact Person: Binod Patra

Designation: CRM & Admin Head

Contact: 8249544379 / 7894120229

Email: care@text2india.co.in

Additional Email: binod.patra@text2india.com

Customers may contact us for any return, cancellation, refund or service-related grievance within the applicable 7-working-day period.

Company: HOTSPOTHUB TECHNOLOGY (OPC) PRIVATE LIMITED

Brand: Text2India

Address: 167/2252, Andilo, Balianta, Khordha, Odisha – 752101, India